FAQ

FAQ

Uncategorized FAQ

  • Stock Availability - What does the stock indicator on each product mean?

    You’ll notice that our products have a stock status indicator which is generally one of the following:

    In stock, can be dispatched – we carry stock of this item and aim to send out asap.

    Available – the item is readily available from our supplier or we expect stock incoming soon, it generally takes 2-5 days before it can be dispatched.

    Lead time with duration – the item has a production lead time and it will take a bit longer to have it ready for dispatch, we also indicate what the expected lead time duration is.

    Sold out – the item is currently sold out, you are still welcome to reach out around when we expect to have stock again.

  • Which courier will deliver my order?

    We use two couriers to deliver orders throughout South Africa; The Courier Guy is our regular carrier. The courier chosen to deliver your order largely depends on where you are located and what the volumetric weight of your order is.

  • Can I return or exchange my product?

    Yes, we offer returns/exchanges in certain conditions, refer to our Returns Policy

  • Do you have retail stores?

    No, we’re an online store and don’t have any retail locations…yet. No fuss though, we deliver throughout South Africa.

  • Have Other Questions?

    If we still haven’t answered your question, you can contact us below and we will get back to you as soon as possible.

    email 

    what’s app

  • How long will it take to get my order?

    It depends on where you are and whether the item you purchased has a production lead time. Please allow for up to 5 days for delivery from date of dispatch if the product is in stock; most deliveries to main centres within 1-2 days. By default we dispatch orders when all products in a particular order are ready for dispatch (i.e. when those with lead times are also ready). On request and for a partial fulfillment surcharge we gladly ship your order in separate parts should not all items be ready for dispatch at the same time.

    Please keep in mind that we work with many suppliers who have production lead times or where products are made to order on a first come first served basis, and we don’t necessarily always have stock of all products – where a product has a lead time this will be clearly indicated on the product page. We will keep you regularly informed about your order progress and expected shipping date via email.

  • What are my delivery options?

    All orders over R400 qualify for free delivery anywhere in South Africa.

    For orders less than R400 a  delivery fee applies. If your shipping address is located in Johannesburg area then we offer a R45 local delivery option, alternatively you can choose to collect your order from us at no cost. Should you choose to collect please note we only offer this during business hours and your desired collection time needs to be confirmed with us via email.

  • Do you ship overseas?

    Although we don’t yet offer international shipping as a standard option when checking out, we’d be happy to make custom arrangements to ship your order to an overseas address – please contact us with your specific requirement so we can give you a cost estimate.